Hold a “progressive” goal party

If you have a group of friends with the same goal who live in close proximity (or who can meet up comfortably in a third-party establishment), get them involved in a progressive goal party.

Ten years ago, cell phones were just beginning to appear. Today, it seems every person on the street has one. However, not all cell phones are equal. How do you find the best one?

Ask yourself what qualities are important to you. First, the physical aspects. Do you prefer flat cell phones or those with a flip? Are slim cell phones more attractive, or does size really matter?

Cell phones seem to come in all shapes and sizes, and color can also be a determining factor. Have you seen the changeable covers? Who knew cell phones would become such a fashion statement?

A critical factor to consider is ring tones. Some cell phones come with standard rings that could drive anyone crazy. Others have downloadable tones, letting you show off your taste and personality. If you’ve ever been on a crowded train where six cell phones started ringing at once, you know how important it is to have the pleasant ring tone. No one wants to draw negative attention.

Cell phones have all sorts of new features, and they keep improving. Some cell phones allow you to take pictures. Other cell phones give you internet access on the road. And like most technology, there are new improvements made on a weekly basis. Remember that you’ll be paying for these features; make sure you’ll use them before you spend the money.

Manufacturers of cell phones have done extensive research to find out what is important to you, the buyer. The carrier, though, is also important to

It’s possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ….

There are two ways you can go about this:

1. You can stand up for your rights (and lose the customer and any possible referrals)

2. You can keep your temper and keep your customer

REPLIES TO COMPLAINTS

Most businesses these days have (or should have) as their policy that the customer is always right. It’s far better business sense to replace a couple of items which don’t need replacing, and reap the reward of customer satisfaction and possible referrals, than to insist on your rights and lose unknown numbers of customers and referrals.

So, the aim of your response to an irate customer is to find out what he/she wants and to give it to him/her. Even if the request appears to be entirely unreasonable, what you earn in Brownie Points, often makes up for what you lose in replacing the item (unless of course it’s a Maserati or the like!).

HOW TO RESPOND

1. Express regret, sincerely. Don’t say, “We can’t understand how this happened,” because this implies that the customer is careless or stupid, since no-one else has had this trouble.

2. Explain how the trouble occurred. Your customer is entitled to know what went wrong (this also reflects well on your business, since it shows that you’ve taken the complaint seriously enough to investigate it thoroughly, and we all like to be taken seriously).

3. Tell the customer what you